Selling on Tackl

Tackl is a marketplace built specifically for the angling community.

By listing an item for sale, you agree to comply with this policy, Tackl’s Terms and Conditions and any other applicable Tackl policies.

Private and business sellers

When registering to sell, you must accurately identify whether you are selling privately or as a business.

You may be considered a business seller or trader if your selling activity is carried out for purposes relating to a trade, business, craft or profession.

You must not represent yourself as a private seller in order to avoid legal obligations applying to business sellers.

Tackl may ask for additional information or change or restrict your seller status where reasonably necessary.

Your listings

Everything you list must be accurately represented.

You must disclose material information about an item’s condition, including known significant:

• damage;
• repairs;
• faults;
• missing components;
• modifications; and
• other characteristics that could materially affect a buyer’s decision.

Photographs should show the actual item being sold unless Tackl expressly permits catalogue imagery.

Used does not mean perfect. Buyers should expect reasonable signs of use where an item is correctly listed as used.

However, significant defects must not be hidden or deliberately excluded from the description or photographs.

Authenticity

Counterfeit goods are prohibited.

You must not list an item using a brand name, model designation or description that you know or reasonably suspect is inaccurate.

Tackl may request evidence of authenticity for certain products.

Listings suspected of involving counterfeit goods may be removed and accounts may be restricted or suspended.

After an item sells

Once an item has been sold, sellers should package and dispatch it promptly.

Unless otherwise stated on the listing, sellers must dispatch orders within 3 working days.

If you cannot dispatch within that period, you should notify the buyer through Tackl as soon as possible.

Tackl may cancel orders that have not been dispatched within the required period.

Repeated failure to dispatch orders may result in selling restrictions.

Postage

Sellers are responsible for packaging items appropriately.

Where Tackl provides or requires a particular shipping service or shipping label, sellers must use it to qualify for applicable Seller Protection.

Where required, sellers must obtain and retain:

• proof of postage;
• tracking information;
• parcel weight information; and
• any other evidence required by the delivery provider or Tackl.

For items above a value threshold specified by Tackl, tracked and/or insured delivery may be compulsory.

Failure to follow Tackl’s required postage process may result in the seller being responsible for losses associated with a missing or damaged shipment.

Packaging

Fishing tackle can be fragile, heavy, sharp or unusually shaped.

Sellers must package goods appropriately for the item being sent.

Rods, reels, bite alarms, electronics and other valuable or fragile equipment should receive suitable protection.

A courier accepting a parcel does not necessarily mean that the packaging was adequate.

Seller payouts

Payments are processed through Tackl’s approved payment infrastructure.

Individual sellers remain completely free. Business sellers can sell up to 500 units a month free. After that, 20p a unit is deducted from the payout. This counts units sold, not listings, in each UK calendar month. Listing is free and unlimited. Buyers pay a protection fee of 4% of the item price plus £0.50, once per seller per checkout, never on postage.

Seller proceeds may be held until the transaction has been successfully completed and the applicable claim period has expired.

If a buyer reports a problem, Tackl may temporarily hold the seller’s payout while the matter is investigated.

Claims

If a buyer raises a claim, sellers must cooperate with Tackl and provide any requested evidence within the timeframe given.

Evidence may include:

• photographs taken before dispatch;
• proof of postage;
• tracking information;
• serial numbers;
• proof of authenticity;
• purchase receipts; and
• relevant Tackl messages.

Tackl may decide a claim using the information available if a seller fails to respond.

Refunds and seller balances

Where a refund is properly due, Tackl may use funds being held in relation to the transaction to process that refund.

Where permitted by Tackl’s Terms and applicable law, amounts properly owed by a seller as a result of refunds, chargebacks, fraudulent activity or breaches of Tackl policies may be recovered from amounts otherwise payable to that seller.

The detailed circumstances in which Tackl may recover funds will be set out in Tackl’s Seller Terms.

Business sellers

Business sellers are responsible for complying with applicable UK consumer law.

This may include obligations relating to:

• pre-contract information;
• cancellation rights;
• returns;
• refunds;
• faulty goods;
• delivery;
• pricing;
• business identity information; and
• other statutory consumer rights.

Tackl policies do not replace those obligations.

Selling activity and tax

Sellers are responsible for understanding their own tax obligations.

Tackl may be legally required to collect, verify, retain and report information about sellers and transactions to HM Revenue & Customs or other authorities.

Where required by law, sellers must provide accurate information to Tackl.

Prohibited conduct

You must not:

• sell counterfeit goods;
• knowingly misdescribe an item;
• manipulate transactions;
• artificially inflate feedback or sales;
• create multiple accounts to avoid restrictions;
• attempt to avoid Tackl fees;
• move a Tackl transaction off-platform;
• abuse Buyer Protection;
• interfere with another user’s account or listings; or
• use Tackl for unlawful activity.

Tackl may remove listings, hold transactions while investigating, restrict features, suspend accounts or permanently remove users where necessary to protect users or the marketplace.

Keeping Tackl safe

Tackl may review marketplace activity to prevent fraud, protect users, comply with legal obligations and maintain the integrity of the platform.

By selling through Tackl, you agree to cooperate reasonably with investigations into transactions involving your account.