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• Where's my order?Sellers post within 3 UK working days. Your order page shows every courier update.
• How buyer protection worksYour money is held until the item arrives and you're happy, or the check period ends.
• What to do when your item arrivesCheck it and tap Everything's OK, or report a problem within the time shown on your order.
• How postage is pricedThe buyer pays postage, shown on the item before you buy.
• How to report a problem with an orderOpen the order, tap I have a problem, add photos. The seller has 2 days to respond.
• When will I get my refund?Refunds go back to the card you paid with and usually take 5–10 working days to appear.
• How to sell on TacklList in minutes. Private sellers pay no selling fees.
• Posting your item and getting the labelYour prepaid label is on the order. Post within 3 UK working days.
• When do I get paid?After the buyer confirms, or 72 hours after delivery. Then 2–3 working days to your bank.
• Why Tackl verifies your mobile numberEvery account verifies its mobile. It keeps buying and selling safe and lets couriers update you.

Buying

Paying, tracking and buyer protection

• Where's my order?Sellers post within 3 UK working days. Your order page shows every courier update.
• How buyer protection worksYour money is held until the item arrives and you're happy, or the check period ends.
• What is the buyer protection fee?4% of the item total plus 50p per seller, shown before you pay.
• What to do when your item arrivesCheck it and tap Everything's OK, or report a problem within the time shown on your order.
• Cancelling an orderAsk the seller to cancel before it's posted. If it isn't posted on time, it cancels automatically.

Selling

Listing, labels and posting

• How to sell on TacklList in minutes. Private sellers pay no selling fees.
• Condition grades explainedNew, New – other (open box), Used – Excellent, Good or Fair, Clearance, plus an Untested flag.
• Posting your item and getting the labelYour prepaid label is on the order. Post within 3 UK working days.
• My label didn't workDon't buy postage yourself. Press Try again on the order; we also retry automatically.

Postage

Prices, couriers and lockers

• Delivery to an InPost lockerChoose a locker at checkout, then collect with the code InPost texts you.
• How postage is pricedThe buyer pays postage, shown on the item before you buy.

Returns and problems

Reporting a problem, returns and refunds

• How to report a problem with an orderOpen the order, tap I have a problem, add photos. The seller has 2 days to respond.
• Returns when you buy from a private sellerNo change-of-mind returns, but you're covered when something's wrong. Report within 3 days of delivery.
• Returns when you buy from a shop or Tackl14 days to change your mind and 30 days to reject a faulty item, plus buyer protection.
• Who pays for the return label?It depends on why the item is coming back.
• When will I get my refund?Refunds go back to the card you paid with and usually take 5–10 working days to appear.

Payouts

When and how sellers get paid

• When do I get paid?After the buyer confirms, or 72 hours after delivery. Then 2–3 working days to your bank.
• Setting up payoutsPayouts are made by Stripe. Set them up once with your bank details.
• Selling feesPrivate sellers pay nothing. Business sellers: 500 items a month free, then 20p each.

Your account

Sign-in, verification and settings

• Why Tackl verifies your mobile numberEvery account verifies its mobile. It keeps buying and selling safe and lets couriers update you.
• Managing emails and notificationsOrder emails are always sent. You can turn other emails and notifications on or off.

Clubside

Club and fishery management

• Clubside pricing£7.99 a month or £95.88 a year per club, plus £1 per member per year.