Tackl
Help centre · Buying

What to do when your item arrives

Check it and tap Everything's OK, or report a problem within the time shown on your order.

When the courier says your parcel was delivered, you'll get an email with two buttons: Everything's OK and I have a problem.

  • Everything's OK: the seller is paid straight away.
  • I have a problem: the seller's payment is held while it's sorted out.
  • Do nothing: after 72 hours the order completes and the seller is paid.

For private sellers, problems must be reported within 3 days of delivery. Business sellers and Tackl's own stock also come with your UK consumer rights, which last longer.

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Still need help?

Contact Tackl support. We usually reply within a working day.

Contact Tackl supportteam@tackl.co.uk

Problem with an order? Open it in Orders and tap Get help with this order — we'll see the order straight away.