Where's my order?
Sellers post within 3 UK working days. Your order page shows every courier update.
Every seller has 3 UK working days after you pay to post your item. Weekends and bank holidays don't count. Your order page shows the post-by date.
Once the parcel is posted you'll get an email and a notification with the courier and tracking number. Open your order to see every courier scan.
- Go to Orders and open the order.
- Check the journey bar and the courier updates.
- If it hasn't moved for 3 working days, use Get help with this order and we'll chase the courier.
If the seller doesn't post in time, the order is cancelled automatically and you get a full refund.