How to report a problem with an order
Open the order, tap I have a problem, add photos. The seller has 2 days to respond.
- Open the order and tap I have a problem.
- Choose what's wrong and add clear photos of the item, the packaging and any labels.
- The seller has 2 days to accept, offer a partial refund, or dispute. Your money stays held meanwhile.
- If you can't agree, or the seller doesn't reply, Tackl steps in and decides.
Items damaged in transit go straight to Tackl. You're usually refunded on your photos without sending anything back.
Private seller purchases don't cover change of mind. For suspected fakes, keep the item and packaging and wait for our instructions.