My label didn't work

Don't buy postage yourself. Press Try again on the order; we also retry automatically.

Sometimes a courier can't create a label straight away, for example if an address or phone number needs checking. The order shows the reason and a Try again button.

We retry automatically and our team is alerted. Please don't buy postage yourself, as it won't be refunded.

Still stuck? Use Get help with this order and we'll sort it.